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Hotel Job Opportunities
Junior Hotel Maintenance Worker
POSITION TITLE: Maintenance Worker / Handyman
You are at the heart of the hotel! As a Hotel Maintenance Worker, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!What’s in it for you:
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
What you will be doing:
- Maintain all assigned guestrooms and common areas to standard
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Other duties as assigned
Additional pay:
- Overtime Pay
- Tips
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
Experience:
- Minimum 1-year previous job experience
Work remotely:
- No
POSITION SUMMARY:
Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures. Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.MAINTENANCE WORKER DUTIES AND RESPONSIBILITIES:
- Conducting routine inspections of premises and equipment.
- Performing preventative maintenance.
- Handling basic repairs and maintenance.
- Diagnosing mechanical issues and correcting them as instructed by senior Maintenance Worker.
- Perform installations, assembling, fittings, repairs, and replacements as needed.
- Provide assistance to co-workers when needed.
- Install appliances and equipment.
- Set up for functions
- Minor janitorial duties, including, but not limited to daily garbage removal, recycling management, storage room organization and cleanup.
- Carpentry and general repairs such as fence work, drywall work, calking and sealing etc.
- Keep records of complete and incomplete assignments, providing details of the events contributing to incomplete tasks.
- Will be asked to work on weekends, holidays and late-night shifts.
PREREQUISITES:
To be able to work in a neat and efficient manner, keeping work areas clean and well organized. Ability to multi-task in busy environment and adheres to hotel the Standard Operating Procedures.Requirements:
- Effective communication skills
- Able to stand, squat, kneel, walk etc., for extended periods of time
- Tolerance for chemical cleaning products
- Able to lift, push, carry and pull 50-100 lbs
Hotel Attendant
Hotel Attendant
You are at the heart of the hotel! As a Hotel Attendant, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!
What’s in it for you:
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
What you will be doing:
- Clean all assigned guestrooms to standard
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ privacy and belongings, while ensuring exceptional service
- Other duties as assigned
- Overtime Pay
- Tips
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
Experience:
- Minimum 1-year previous job experience
- No
Responsibilities & Duties:
- Dusting, sweeping, mopping, and vacuuming guest rooms, bath rooms, lobby, and hallways
- Basic Maintenance of equipment and items on property
- Removing rubbish and recycling daily
- Notifying Management of need for repairs
- Responding to guest queries and requests
- Maintaining and cleaning pool, hot tub and surrounding area
- Snow & leaf removal, as well as other landscaping responsibilities
- Set up and tear down meetings and events, cleaning and returning equipment to its proper location.
- Assisting with cleaning and maintenance of all conference areas
- Uphold the highest level of customer service
- Maintain a friendly and approachable attitude towards guests and staff.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Follow Health and Safety practices at all times.
- Complete all other duties as assigned.
Requirements:
- Effective communication skills
- Able to stand, squat, kneel, walk etc., for extended periods of time
- Tolerance for chemical cleaning products
- Able to lift, push, carry and pull 50-100 Lbs
Able to life above objects up stairs at least 50 pounds
Guest Services Representative
Join a hotel team with a big heart! As a Guest Services Representative, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!
What’s in it for you:
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
What you will be doing:
- Welcome Guests quickly, efficiently and warmly making the best possible first impression
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ requests, while ensuring exceptional service
- Other duties as assigned
Additional pay:
- Overtime Pay
- Tips
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
POSITION SUMMARY:
- Answer phones and take reservations
- Answer phones and direct calls to other departments
- Check guests in and out
- Take payment and pre authorizations
- Balance till and payment methods
- Take guest requests and pass to the appropriate departments, i.e. maintenance, housekeeping, restaurant
- Take note of any maintenance issues and pass along to the AGM or person in charge of this in the absence of the AGM following company policies and procedures
- Ability to multitask in a busy environment
- Keep a clean and safe work area as per Company guidelines
- Ensure personal appearance and hygiene are well maintained
- Ensure that all ‘to go breakfasts’ inventory needs are passed to the kitchen nightly
- Ensure that coffee station and water station is always stocked
- Standing, for long periods at a time.
- All other duties as assigned by AGM or department manager
Experience:
- Minimum 1-year previous job experience
Work remotely:
- No
Housekeeper
Job Description – Housekeeping
| Job title: | Evening Housekeeper/Housekeeper |
| Location: | 1 International Drive, Pembroke, Ontario, Canada, K8A 6W5 |
| Terms: | Permanent |
| Salary/rate: | $16.55 to $16.73 |
| About us: | Vision: Inspiring travel through unique experiences. Mission: Deliver trusted guest experiences, drive hotel success and foster a caring inclusive culture that respects the environment. |
| About the role: | Within the hotel, keeping guest rooms squeaky clean is the goal. As such, Best Western Pembroke Inn has proudly been awarded several housekeeping achievements through the industry. Job requires walking, standing, bending and reaching for long periods of time. Management will guide you through the specifics of this job. |
| Housekeeping Room Responsibilities: | Stock housekeeping cartsClean guest rooms as per standards set by managementMake bedsDisinfect and clean bathrooms and bar areaTake out garbageDusting and vacuumingCarry laundryResponse to guest needsAll other duties as assigned |
| Evening Housekeeping Responsibilities: | Strip bedsLoad/unload washerLoad/unload dryersIron laundry on flat ironFold laundryPut laundry on proper shelvesClean laundry room as requiredJob requires walking, standing, bending, lifting and reaching for extended periodsStock housekeeping cartsClean guest rooms as per standards set by managementMake bedsDisinfect and clean bathrooms and bar areaTake out garbageDusting and vacuumingCarry laundryResponse to guest needsCleaning of the fitness center, once it closes nightlyRoom deliveriesCommon area cleaningBanquet room set-up |
Contact us to apply
Join the team at Pembroke’s #1 rated hotel. Be a part of an a up-beat- award winning housekeeping team. If you have any questions call 613 735 0131.
Night Auditor
Job Description – Housekeeping
| Job title: | Evening Housekeeper/Housekeeper |
| Location: | 1 International Drive, Pembroke, Ontario, Canada, K8A 6W5 |
| Terms: | Permanent |
| Salary/rate: | $16.55 to $16.73 |
As a front desk member, you will find that we represent “the face of the hotel” for our guests. We are the first face they see when they arrive, the first voice they hear when they make a reservation and the last face they see on departure. This gives us a unique opportunity to influence our guests experience in a positive way.
Greeting a guest with a friendly smile and a warm salutation when they arrive immediately gives them a positive impression. Maintaining a friendly tone during the check in and explaining all of our amenities creates a connection that makes the guest comfortable during their stay. If they run into any issues during their time with us, they are more likely to contact the desk and give us the opportunity to fix the problem positively. Showing a genuine caring attitude is important.
Front desk duties include, but are not limited to the following:
Demonstrate a warm and professional attitude when interacting with all guests and co-workers.
Arrive for your shift ready to work, and in your full uniform including name tag. Uniforms are the employee’s responsibility to purchase after the 3month probationary period.
Interact with guests confidently while handling reservations, check ins, guest issues and check out.
Verify and balance daily charges for all departments to customer folios, master make corrections as needed to ensure required documentation is obtained.
Run computer through nightly processing sequence to reset for next day’s use in balancing for applicable functions.
Audit all income postings and charges.
Process city ledger work to accounting.
Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
Be effective in communicating with all other departments within the hotel.
Keep the front desk clean and tidy, as this is the first thing our guests see when they walk in.
Ask questions when you are unsure how to do something. If a guest asks you a question you are not sure the answer to, let the guests know you are unsure and you will get back to them.
Follow our company’s policies and procedures at all times.
Upsell guest rooms and promote hotel services.
Guest Privacy is paramount in our hotel; we ask that you take care when dealing with any guest information, so it cannot be shared with other guests. Be mindful where you are leaving in house list and arrivals lists.
Answer and reply to all emails and phone messages in a timely manner.
Assist with guests needs as they arise.
Pass along all guest inquiries to the correct departments: meeting and events, groups and sports fitness and restaurant.
Follow the front desk procedures to ensure shift duties are being completed, and all task are being performed correctly and consistently.
Handle all guest complaints with professionalism and empathy. Pass along all guest complaints to management.
Encourage guests to tour our local area attractions. The OVTA’s information binder is at the front desk.
Always show a united front with all other departments.
Continue to promote the loyalty of our brand by offering guests a Best Western Rewards card.
Ensure the gift shop and lobby areas are neat and tidy at all times.
Smile!
Restaurant Job Opportunities
Line Cook
POSITION TITLE: Line Cook
Join a restaurant team with a big heart! Located in the beautiful Ottawa Valley, with world class whitewater rafting, gorgeous kayaking and hiking trails, Westwinds Restaurant is located in the Best Western Pembroke Inn & conference Centre, the Ottawa Valleys premier Wedding and Event facility. As a Line Cook at Westwinds, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!What’s in it for you:
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
What you will be doing:
- Preparing food items, Following recipes and portion controls
- Take initiative to add a personalized experience for the guest
- Take ownership of guest special requests, while ensuring exceptional service
- Other duties as assigned
Additional pay:
- Overtime Pay
- Tips
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
Experience:
- Minimum 1-year previous job experience
Work remotely:
- No
Job duties
- Demonstrate a warm and professional attitude when interacting with all guests and co-workers.
- Arrive for your shift ready to work, and in your full uniform including nametag. Uniforms are the employee’s responsibility and will be deducted from your pay.
- Be knowledgeable about our menus and how we prepare and serve our dishes.
- Be accountable for your mistakes.
- Cook, prepare and prep food to our service standards.
- When outside of the kitchen, ensure you are looking presentable.
- Work efficiently and maintain a clean and organized work environment at all times.
- Be effective in communicating with all other departments in the Restaurant.
- Follow our company’s policies and procedures at all times.
- Deep clean kitchen, stoves, mixers, and other machines as required.
- Be sure to follow our exact recipes and portion control guide lines.
- Log and track any waste products.
- Ensure that prep sheets and line stocking is being done.
- Complete shift check list during each scheduled shift and create a plan of action for your shift
- Provide consistency and ensure the quality of our product is being met.
- Function buffet set up and clean up as required.
- Check stocking levels and replace when appropriate. Be sure to tell someone before we are out of things.
- Always show a united front with all other departments.
- Smile!
Server/Bartender
POSITION TITLE: Server/Bartender
Join a hotel team with a big heart! As a Food & Beverage service professional at Westwind’s, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!What’s in it for you:
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
What you will be doing:
- Welcome Guests quickly, efficiently and warmly making the best possible first impression
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ requests, while ensuring exceptional service
- Other duties as assigned
Job Types: Full-time, Part-time, Permanent
Salary: $16.55 per hour
Additional pay:
- Overtime Pay
- Tips
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
Schedule:
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
POSITION SUMMARY:
- Demonstrate a warm and professional attitude when interacting with all guests and co-workers.
- Arrive for your shift ready to work, and in your full uniform including nametag. Uniforms are the employee’s responsibility to purchase after the 3-month probationary period.
- Be knowledgeable about our dining menus, drink menus and daily features.
- Work efficiently and maintain a clean work environment at all times.
- Be effective in communicating with all other departments in the Restaurant.
- Keep the restaurant clean and tidy, as this is the first thing our guests see when they walk in.
- Ask questions when you are unsure how to do something. If a guest asks you a question you are not sure the answer to, let the guests know you are unsure and you will get back to them.
- Follow our company’s policies and procedures at all times.
- Upsell menu items wherever possible. Be aware of products we are out of and our daily soups and features.
- Complete shift check list during each scheduled shift.
- Responsible for coffee service set up and clean up when required.
- Be accurate and consistent when taking and inputting reservations.
- Provide consistency in our service standards and ensure the quality of our product is being met.
- Work with the front of house team to create the best possible dining experience for our guests.
- Strive to always provide the best service to our guests.
- Function and bar set up, service and clean up.
- Ensure you are checking the reservation book at the beginning, during and end of your shift.
- Deal with any guest complaints in a calm and professional manner. Pass along all complaints to the management team.
Experience:
- Minimum 1-year previous job experience
Work remotely:
- No
